Frequently Asked Questions
Everything you need to know before you send flowers to Bermuda from overseas, from delivery days and address details to payment and island customs.
Ordering flowers for Bermuda
How can I send flowers to Bermuda from another country?
Pick a bouquet on SendFlowersBermuda, select the size, fill in the recipient's details, add your card message and pay by card or PayPal. The whole order is placed online, whether you are in the United States, Canada, the United Kingdom, Europe or Asia. A Bermuda address needs the house number or house name, the road, the parish and the postcode, which is two letters followed by two digits. A phone number for the recipient is required. A florist on the island makes the arrangement by hand and delivers it to the door.
Where in Bermuda do you deliver?
We deliver across all of Bermuda: the City of Hamilton, the Town of St. George, Somerset Village, Flatts Village, Warwick, Paget, Southampton, Devonshire and every town and parish on the island, from the Royal Naval Dockyard in the west to St. David's in the east. The main islands are linked by bridges and a causeway, so the florist reaches every parish by road. The far ends of the island can occasionally need next-day delivery.
Is the City of Hamilton the same as Hamilton Parish?
No. The City of Hamilton, the capital, is in Pembroke Parish, while Hamilton Parish is a separate district in the east of the island around Harrington Sound. The mix-up is a very common address mistake in orders from abroad. The postcode usually settles it: addresses in and around the city start with HM, and those in Hamilton Parish use other letters, such as CR for Crawl. If you are unsure, ask the recipient for the full address including parish and postcode.
Can you deliver to offices, hotels and the hospital in Bermuda?
Yes. For an office in Hamilton, give the company name, building and floor; reception normally accepts the flowers. For a hotel or guesthouse, add the guest's name as it appears on the booking and the dates of the stay. For King Edward VII Memorial Hospital in Paget, give the patient's full name and ward. Some hospital units do not accept flowers and patients are sometimes discharged early, so the florist may call the phone number you provide before delivering.
What if nobody is home when the florist arrives?
The florist phones the recipient to coordinate, which is why a phone number is required with every order. If the person is not available, the flowers may be left with a neighbour, a reception desk or a concierge, or the florist arranges another attempt. Many Bermuda homes are known by a house name and sit down shared drives, so clear directions in the delivery instructions help avoid a missed delivery.
Delivery times and dates
Is same-day flower delivery available in Bermuda?
Yes. Orders placed before 11:00 am local time are delivered the same day, Monday to Saturday, in most areas. Orders placed after 11:00 am are delivered the next day, and next-day delivery covers the whole island. Bermuda keeps Atlantic Time and is one hour ahead of New York and Toronto all year, so an order placed early in the morning on the US East Coast is normally in time.
Do you deliver on Sundays or public holidays in Bermuda?
No, we do not deliver on Sundays or on Bermuda's main public holidays, and those dates cannot be selected in the date picker. Holidays that often catch overseas senders out include Good Friday, Bermuda Day in late May and the two days of Cup Match around the start of August. If your occasion falls on one of those days, choose the nearest earlier delivery date.
Can I ask for a specific delivery time?
You can state a preferred time window in the delivery instructions and the florist will try to meet it, but exact times are not guaranteed. Deliveries take place during the day. For workplaces, tell us when the office closes; for homes, say when someone is usually in. Bermuda is small, yet rush-hour traffic into Hamilton is slow, so a broad window works better than a fixed hour.
How far ahead can I place an order?
Deliveries can be scheduled up to about 3 months ahead. Choose the date at checkout and we pass the order to the florist. Booking early is wise for Valentine's Day, Mother's Day in May and the Christmas season, when flowers on a small island are in heavy demand. You still pay only the standard flat delivery fee.
Flowers, sizes and extras
What sizes can I choose?
Most arrangements are offered in three sizes: Regular, Upgraded, with about 30% more flowers, and Deluxe, with about 60% more. The photo on each product page shows the Upgraded version. If you want the bouquet to look like the picture, choose Upgraded. Regular is a more modest version of the same design, and Deluxe is the fullest.
Why might the florist substitute some flowers?
Because availability on an island changes from week to week: most cut flowers sold in Bermuda are imported. If a specific stem is out of season or unavailable locally, the florist may replace it with flowers of equal or higher value in the same colours and style, so the arrangement keeps the look you chose. The overall design and colour scheme are respected.
What extras can I add, and do you sell cakes or hampers?
The available add-ons are a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons and a bottle of wine. We do not sell cakes, food hampers or any other gifts. Flowers are our speciality, and keeping the list short means the same florist delivers everything in one visit.
Is a message card included with the flowers?
Yes, every order includes a free printed card with your message. Write it at checkout and remember to add your name, since the card is the only way the recipient knows who sent the flowers. If you prefer something more decorative, a greeting card can be added as an extra.
Payment, prices and changes
What does delivery cost and which currency are prices in?
Delivery is a flat USD 14.95 per order and there are no other surcharges, whichever parish the flowers go to. Prices are charged in US dollars (USD). For reference the site can also display approximate prices in euros (EUR) and Bermuda dollars (BMD). The Bermuda dollar is pegged one to one to the US dollar, so those two figures match.
How can I pay?
You can pay with an international credit or debit card (Visa, Mastercard or American Express) through Stripe, or with PayPal. The checkout is secure and encrypted. Cards issued anywhere in the world are accepted, so there is no need for a Bermuda bank account to send flowers to the island.
How do I know my order went through?
You receive a confirmation email with your order number right after ordering. Please keep it. If you need help later, quoting the order number lets us find your details straight away. If nothing arrives, look in your spam folder, then reach us through the contact form at /page/contact.
Can I change the delivery date or cancel?
Yes. Changes and cancellations are free up to 24 hours before the delivery date. Inside the final 24 hours we will still try, on a best-effort basis, but the florist may already have prepared the order. Send your request through the contact form at /page/contact and mention the order number. We usually reply within a few hours.
What happens if something is wrong with the flowers?
If the flowers arrive damaged or clearly different from what was ordered, contact us within 24 hours with a photo and we arrange a replacement or a refund. Use the contact form at /page/contact and quote your order number. A substitution of individual stems with flowers of equal or higher value, in the same colours and style, is normal practice and does not count as a different product.
Who operates SendFlowersBermuda?
SendFlowersBermuda (sendflowersbermuda.com) is operated by Flowers Worldwide LLC, a US-registered company. It belongs to the same family as abcFlora.com, which offers worldwide flower delivery, and FlowersCloud.com. Orders for Bermuda are prepared by hand by a local florist on the island and delivered to the recipient's door. Our team can be reached through the contact form at /page/contact.
Occasions and customs in Bermuda
When is Mother's Day in Bermuda?
Mother's Day in Bermuda is the second Sunday of May, the same date as in the United States and Canada, not the British Mothering Sunday in March. Since there are no Sunday deliveries, schedule the flowers for the Saturday before. Father's Day is the third Sunday of June.
Which occasions and flowers are special in Bermuda?
Easter is the island's most floral season: Bermuda Easter lilies come into bloom, and white lilies decorate churches and homes. Valentine's Day, Mother's Day and Christmas are the other peak dates, with birthdays and anniversaries filling the rest of the year. Thank-you flowers after a dinner or a stay as a house guest are a much appreciated courtesy. Hibiscus, oleander and the small blue bermudiana, the national flower, colour local gardens, though bouquets rely mainly on imported blooms such as roses and lilies.
What flowers are suitable for sympathy and funerals in Bermuda?
White and soft pastel flowers are the usual choice: lilies, roses, chrysanthemums and mixed sprays or wreaths. Funerals in Bermuda are typically well-attended church services, and flowers are normally sent to the church or funeral home ahead of the service, or to the family home afterwards. Give the name of the deceased, the venue and the time of the service in the delivery instructions. Some families request donations to a charity instead of flowers, so check the notice if you can.